|
SNA offers on-site services for end-users and enterprises
integrated with its Remote Services helpdesk to provide integrated
solution to ensure call closure. The On-site teams work closely with
service centers in the designated area/city and the call center to
ensure updation of services rendered. The teams are dedicated or shared
as per client requirement.
SNA onsite
services are designed to help its clients cost-effectively maintain and
service their high availability, desktop/workgroup, networking and
communications, and specialty equipment. SNA provides single toll free
call logging facilities to the customers through its Helpdesk and keeps
a track on hourly basis of the call closures. The teams are integrated
with parts warehouses and depot service centers.
Onsite Services include:
- Data Center Maintenance
- Workgroup Maintenance
- Deployments (Projects & IMACs)
- Managed Desktop Services
- Network and Communications Maintenance and Support
- Operating System (OS) Support
- Back Line Support
- Specialty Equipment Services
|
